Terms of service

Terms of Service

Effective Date:12/01/2024

Welcome to The Candy Lash Lab! These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or purchasing from The Candy Lash Lab, you agree to comply with these Terms.

1. General Terms

  • The Candy Lash Lab is an online store that provides lash products intended for licensed lash professionals and trained individuals. By purchasing from us, you confirm that you have the necessary knowledge and experience to use our products safely.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Prices and availability of products are subject to change without notice.

2. Eligibility

  • You must be at least 18 years old to place an order.
  • By purchasing from The Candy Lash Lab, you acknowledge that our products are for professional use only and should not be used by untrained individuals.

3. Orders & Payments

  • All orders must be placed through our website. We accept payments via [cashapp , apple pay, credit/debit cards, PayPal].
  • We reserve the right to cancel any order due to suspected fraud, pricing errors, or supply issues.
  • All sales are final once the order is processed, except as outlined in our Return & Refund Policy.

4. Shipping & Delivery

  • We ship orders within the processing times stated on our website. Delivery times vary depending on location and shipping method.
  • The Candy Lash Lab is not responsible for delays caused by the carrier, lost packages, or incorrect shipping addresses provided by the customer.
  • Any customs duties or import fees (for international orders) are the responsibility of the buyer.

5. Returns & Refunds

  • Returns are accepted within 14 days of receiving your order, provided the items are unopened, unused, and in their original packaging.
  • Refunds will only be processed after we receive and inspect the returned item.
  • Full details can be found in our Return & Refund Policy.

6. Product Use & Liability

  • The Candy Lash Lab is not responsible for misuse, allergic reactions, or improper application of any product. It is the buyer’s responsibility to conduct patch tests and follow proper application procedures.
  • Our products are intended for professional use only. We are not liable for any damages, injuries, or adverse reactions resulting from improper use.

7. Intellectual Property

  • All content on our website, including text, images, logos, and product descriptions, is the property of The Candy Lash Lab and may not be copied, distributed, or used without permission.

8. Changes to Terms

  • We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically.

9. Contact Information

If you have any questions about these Terms, please contact us at thecandylashlab@gmail.com.

By using The Candy Lash Lab, you acknowledge that you have read, understood, and agree to these Terms.