Refund policy

Return & Refund Policy – The Candy Lash Lab

At The Candy Lash Lab, we strive to provide high-quality lash products that you’ll love! If you are not completely satisfied with your purchase, we offer a 14-day return policy under the following conditions:

Eligibility for Returns

  • Items must be unopened, unused, and in their original packaging.
  • Returns must be initiated within 14 days of receiving your order.
  • Due to hygiene and safety reasons, we cannot accept returns on used or opened products.

How to Return an Item

  1. Contact our customer service team at thecandylashlab.com with your order number and reason for return.
  2. Once approved, you will receive return instructions. The customer is responsible for return shipping costs.
  3. Ensure the item is securely packaged to prevent damage during transit.

Refund Process

  • Refunds will only be issued after we receive and inspect the returned item to confirm it meets our return criteria.
  • Once approved, the refund will be processed back to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with photos, and we will work to resolve the issue promptly.

By purchasing from The Candy Lash Lab, you agree to this return and refund policy. If you have any questions, feel free to reach out to our support team!